Refund policy

Thank you for choosing HushPup. We strive to ensure your satisfaction with every purchase. Please review our refund policy below.

Return & Refund Eligibility
You may request a return within 14 days of receiving your order. To be eligible for a return, the item must be in the same condition as when you received it — unused, unopened, in its original packaging — and you’ll need your receipt or proof of purchase.

To initiate a return, please contact us at help@hushpup.co (or your appropriate support email). Once your return is approved, we’ll provide you instructions on how and where to send your item. Items returned without prior approval will not be accepted.

Damages or Incorrect Items
Please inspect your order upon delivery. If you receive a defective product, damage, or the wrong item, contact us immediately so we can evaluate the issue and make it right.

Non-returnable items
Certain items are not eligible for return, including:

• Opened or partially used products (especially in the personal care or supplement category)

• Items marked “Final Sale” or “Non-returnable”

• Gift cards
  If you’re unsure about a specific item, please contact us for clarification.

Refund Processing
Once we receive and inspect your return, we will notify you whether your refund has been approved or not. If approved, we will issue a refund to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your return and you have not received your refund, please contact us.

• Shipping costs for returns are the responsibility of the customer, unless the return is due to our error (e.g., incorrect or defective item).

• For international orders, you are responsible for any customs duties, taxes, or other fees related to the return shipment.

• This policy does not affect your statutory rights.